MCD Inc.

New York State Telehealth Training Portal

Hosted and facilitated by the Northeast Telehealth Resource Center and Medical Care Development, Inc. in collaboration with the New York State Department of Health. Endorsed by the Reimagine New York Commission.

The New York State Telehealth Training Portal will serve as an open-access, interdisciplinary gateway to deliver peer-reviewed telehealth education to the health care workforce across New York State. Under the guidance of a Telehealth Education Advisory Group, the Portal will establish training modules that address the full scope of telehealth program implementation, management, and practice, with topis ranging from "What is Telehealth" to provider etiquette best practices.

Telehealth, defined by the New York State Department of Health as the use of electronic information and communication technologies to deliver health care to patients at a distance, has become an essential tool to enable access to health care services. The Telehealth Training Portal aims to develop, improve, and maintain the telehealth competencies of medical and behavioral health providers across the State, as well as students, administrative leaders, and all others who support and enable telehealth services. Telehealth is not considered a "new" specialty or service, but another mechanism or tool to deliver standard care. As telehealth becomes a permanent part of practice, basic training is essential to ensure quality of service.

About the Northeast Telehealth Resource Center

The Northeast Telehealth Resource Center (, a project of Medical Care Development, Inc. (, aims to increase access to quality health care services for rural and underserved populations through telehealth. NETRC is funded by the federal Office for the Advancement of Telehealth (DHHS/HRSA) to foster telehealth program implementation and optimization across New York, New Jersey, and New England. NETRC is a proud member of the National Consortium of Telehealth Resource Centers (

NETRC is made possible by grant #G22RH30352 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, DHHS.

Back to Improving Healthcare Quality and Access

Project Timeline

Phase I

DEC 2020

  • Telehealth Training Portal website launched with introductory telehealth modules
  • Official endorsement of the initiative by the Reimagine New York Commission

Phase II

JAN 2021

  • Development of a New York State Telehealth Education Advisory Group (TEAG)
  • Recruitment of CME credit provider
  • Virtual meeting of the TEAG to develop outline of Phase II modules ("advanced" level content)

FEB 2021

  • Second virtual meeting of the TEAG to approve Phase II outline and identify script writers
  • Script writers for Phase II training modules confirmed

MAR 2021

  • Phase II scripts completed and assigned to TEAG members for peer-review
  • Recording of Phase II modules initiated

JUN 2021

  • Phase II modules published on the Portal
  • CME credits available

Phase III

JUN - AUG 2021

  • Complete regional environmental scan of additional training needs and assessment for inter-state collaboration opportunities
  • Third virtual meeting of the TEAG to review portal feedback, assess needs for additional updates, and review environment scan
  • Devlop strategic plan for long-term management and maintenance